Dear Just-Eat…

I know, for those of you who follow me on Facebook, I’ve already had a rant about this, but please consider this a 12″ extended version of the afore-mentioned rant. I also realise that ranting on a personal blog with 2 readers is a bit pointless, but if it gets my feelings out there into the internet-o-sphere, and someone reads it, and boycotts Just-Eat like I’m going to do, then my work here is done.

Anyway, Just-Eat was, until tonight, one of my most visited websites on a weekend. For those of you who were unfamiliar with the concept (perhaps you’ve been living on the moon for the past 8 years), it allows you to order take-away food directly through their website, from any number of establishments in your local area. The take-away / restaurant would then get a printout of what you wanted, and then they’d prepare and deliver it, with NO human interaction. It’s perfect for me, as I can’t stand talking on the telephone, and the order is printed out, minimizing the chance of cock-ups with the order.

I would usually order a curry, usually once a week, from many of Hartlepool’s finest curry outlets (Yes, Cafe India was on there), in fact, since August, I’ve ordered through just-eat 23 times. That’s a lot of curry.

Anyway, they had a thing where they would charge you for the use of credit cards. That wasn’t much of a problem. There was one time where I paid by card, the money was taken and the meal never showed up, even though the restaurant swore blind they delivered it, and I had to fight for a refund. If you decided to pay by cash, you dodn’t have to pay the 50p. Fair enough. A livable arrangement.

Anyway, as I mentioned, there was a 50p surcharge in place to pay via credit or debit card. Then, the ban on card surcharges came into force. Now, how were they going to go about this. Were they going to be a good company, and begin to absorb the charges themselves? No, of course not, otherwise, I wouldn’t be typing this, with my fingers bashing the keyboard so hard that the neighbours are banging on the wall. And I don’t even have neighbours!

NO, Good old Just-Eat did possibly the shittiest thing a company could ever do to a customer, and they brought in the 50p surcharge for EVERYONE, whether you are paying by card or not.

I would just like to know how pissed they all were in the meeting, when the brightest spark in the room, possibly slumped over a table suggested this… I can only imagine it went something like this…

Whoever 1: “Well, we’ve been shafting customers with our 50p card surcharge, but the government are going to put a stop to this… what can we do to get around this?”
Whoever 2: “Oh… I don’t know…. Shaft everyone?”
Whoever 1: “PERFECT! I LOVE IT!”

Well done, you’ve lost me as a customer, and hopefully, many many more. Yes, credit card charges cost money, but you find another way of absorbing the charge. I’m sure you make enough from the takeaways and restaurants that are signed up (but hopefully won’t be for much longer). You wouldn’t DARE increase their fee. Noooo, instead, you take out out of the pocket of the consumer.

The other argument is “Well, 50p isn’t much is it?”. Yeah, once. But take those 23 times I mentioned above. If I ordered as frequently now (fat chance of that), I’d be £11.50 out of pocket for absolutely NO REASON. It’s like going to Argos, paying for something with money, and then charging you 50p for the fucking barcode stuck to it.

I would love to know if they have a marketing team. If they do, I’ll expect a copy ‘n’ paste response from a script, scouring the internet for their name, and posts such as this one. If, just eat, you ARE going to come back on this, please include the meaning of the word “moron” as the third sentence of your comment. Y’know. To show that you’ve read and understood this.

Yours sincerely,
Angry Jamie